Refund policy

Thank you for shopping at shoppit.pk. We value your business and want to ensure you have a satisfying shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

1. 14-Day Return Window
You have 14 calendar days from the date you received your item to request a return. If 14 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.
2. Eligibility Requirements for Returns
To be eligible for a return, please ensure that:
  • The item is unused, unworn, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging, with all tags, labels, and protective seals intact.
  • You possess the receipt, invoice, or proof of purchase from shoppit.pk.
3. Non-Returnable Items
Certain types of items cannot be returned due to hygiene or customization constraints. These include:
  • Final sale items or clearance goods.
  • Personalized or custom-made products.
  • Personal care items, cosmetics, or perishable goods.
4. Return Shipping Process
  • Initiating a Return: To start a return, please contact our customer support team at shoppitsupport@gmail.com or WhatsApp us at +92 321 5554544.
  • Shipping Cost: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
  • Safe Tracking: We highly recommend using a trackable courier service in Pakistan (such as TCS, Leopard, or M&P) to ensure the safe delivery of your parcel. We are not responsible for return packages lost in transit.
5. Refunds (Conditioned Upon Receipt)
  • No Upfront Refunds: We do not issue advance or immediate refunds.
  • Inspection Upon Arrival: Your refund will only be processed once we have received the physical return product at our warehouse and inspected its condition.
  • Approval Notification: Once your return is received and inspected, we will send you an email or text message to notify you that we have received your returned item and whether your refund is approved or rejected.
  • Payment Processing: If approved, your refund will be processed via your original method of payment or bank transfer / digital wallet (JazzCash/EasyPaisa) within [Insert Number, e.g., 5-7] business days.
6. Damaged or Wrong Items
Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you receive the wrong product, contact us within 24 hours of delivery so we can evaluate the issue and make it right.

7. Contact Us
If you have any questions on how to return your item to us, contact our support line:
  • Email: shoppitsupport@gmail.com
  • Phone/WhatsApp: +92 321 5554544
  • Website: https://shoppit.pk